If you purchase a product in our webshop, but you want to return your product, you have the right to claim the right of withdrawal. The right of withdrawal gives you the right to exchange the product or get back the purchase amount within 20 days of purchase without giving a reason. You are allowed to try out the product as you would in a physical store.
You can remove the product from the package, unless the package contains a seal. If you have done more than necessary to try the product, we can charge costs for this.
To be able to make use of the right of withdrawal, certain conditions must be met:
The right of withdrawal only applies to purchases via a webshop. However, we are willing to take back your physical store purchase under certain conditions. These conditions are almost the same as taking back products that have been purchased online.
If you are not sure whether we will take your product back, you can contact us or visit us with the product.
In the event of a withdrawal, you will receive most payments back. The costs you are entitled to receive is the amount of the product to be returned including delivery costs for the initial shipment. Here are some costs for which you will not get back the amount:
Your purchase amount will be refunded as soon as possible, within 20 days after you have indicated that you want to make use of the right of withdrawal and return. You bear the costs for the return shipment. The costs depend on the weight and size of the package.